1. Delivery Area
HnH Hardware Ltd currently delivers to addresses in the United Kingdom only. We may decline or cancel an order where a delivery address is outside our stated delivery area or cannot be safely serviced by our delivery partners.
2. Dispatch Times
Most orders are dispatched on the next working day. Some products require up to two working days to dispatch; where this applies, it will be clearly marked on the relevant product page. Working days exclude weekends and UK public holidays.
3. Delivery Methods
Orders are normally sent by Royal Mail Signed For for next-working-day delivery after dispatch, or delivered to a selected local Evri collection point where that option is available at checkout. Delivery dates are estimates and are not guaranteed, as carrier delays can occur outside our control.
4. Delivery Charges
Any delivery charge and available delivery method are shown at checkout before you place your order.
5. Delivery Information and Missed Deliveries
Please ensure that your delivery address, contact details, and any collection-point selection are accurate before placing an order. A signature may be required for Royal Mail Signed For deliveries. If a parcel cannot be delivered or collected and is returned to us, we will contact you about redelivery or refund options; additional delivery costs may apply where the address or collection details provided were incorrect.
6. Delivery Problems
If your order is late, missing, damaged, or arrives with incorrect items, contact jack@hnhhardware.com or 07450352045 as soon as reasonably possible, quoting your order number. For damaged goods, please retain the packaging and provide photographs where available so that we can investigate with the carrier and resolve the issue promptly.
7. Contact
HnH Hardware Ltd
4a Oak Vale, Liverpool, L13 5YQ
jack@hnhhardware.com | 07450352045