1. Who We Are
HnH Hardware Ltd, company number 17388869, of 4a Oak Vale, Liverpool, L13 5YQ, United Kingdom, is the controller of personal information collected through this website.
For privacy questions or to exercise your rights, contact jack@hnhhardware.com or 07450352045.
2. Information We Collect
We may collect your name, billing and delivery address, email address, telephone number, order details, customer-service communications, account information where an account is available, technical information such as IP address and browser/device data, and cookie-related information. Full card-payment details should be entered directly with the selected payment provider; HnH Hardware Ltd does not intend to store full card details on this website.
3. How We Use Your Information
We use personal information to process and deliver orders, take payment through our payment providers, provide customer support, prevent fraud and misuse, meet legal and accounting obligations, maintain the security of the website, and improve the website where permitted. We use information where necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests where those are not overridden by your rights, or where you have provided consent.
4. Who We Share Information With
We may share relevant information with service providers that help operate our online store, process payments, deliver orders, provide hosting, security, analytics, or customer communications. We require service providers to handle personal information appropriately and only for the services they provide. We may also disclose information where required by law or necessary to protect our rights, customers, or the public.
5. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, address queries, meet legal, tax, and accounting obligations, and resolve disputes. Retention periods may vary according to the information and purpose involved.
6. Security
We use reasonable technical and organisational measures designed to protect personal information. This website uses HTTPS encryption. No method of transmission or storage is completely secure, and you should take appropriate care when using the internet.
7. Your Rights
Subject to applicable law, you may have rights to request access to, correction or deletion of, restriction of or objection to processing of your personal information, and data portability. Where processing is based on consent, you may withdraw consent at any time. You may also complain to the Information Commissioner’s Office if you are unhappy with how we handle personal information.
8. Cookies
Our use of cookies is explained in our Cookie Policy.
9. Changes to This Policy
We may update this policy when our practices or legal obligations change. The latest version will be published on this page.